Terms and conditions
Last updated: 11 November 2026.
Trader
GARAGE 31 LTD, company number (UIC) 205485513, VAT number BG205485513, registered office: 196 Maritsa Blvd, Tsentralen district, 4000 Plovdiv, Bulgaria. Contact details are on the Contact page.
Scope
These terms govern the distance sale of goods through this online shop between the Trader and the consumer.
Orders and contract formation
The contract is considered concluded once the Trader confirms the order by email. The order button explicitly states the obligation to pay.
Prices, VAT and delivery
All prices are in euro, VAT included. The delivery cost is shown before the order is finalised and depends on the chosen method — see the Delivery & payment page.
Right of withdrawal
The consumer has the right to withdraw from the contract within 14 days — the full terms and the withdrawal form are on the Returns and complaints page.
Complaints
Complaints are handled per the procedure described on the Returns and complaints page.
Warranty
In addition to the statutory legal guarantee of conformity, products carry a commercial warranty of 2 or 3 years depending on the manufacturer; if in doubt about a particular product, ask us before you buy. The warranty does not cover damage caused by incorrect fitting, improper use, overloading, competition use or normal wear and tear. The commercial warranty does not limit the consumer's rights under the statutory guarantee of conformity.
Liability
Photos and descriptions show the products as accurately as possible, but colours may differ depending on the screen, and printing or factual errors are possible; if you find one, please let us know. The Trader is not liable for damage from incorrect fitting or use of a product, nor for fees and commissions charged by banks and payment institutions for online payments or bank transfers. Nothing in these terms limits the Trader's liability where the law does not allow it, or the consumer's rights under the Consumer Protection Act.
Governing law
The contract is governed by Bulgarian law. Disputes are settled by mutual agreement or, failing that, by the competent Bulgarian court. This choice of law does not deprive the consumer of the protection of the mandatory provisions of the law of the country where they live.
Alternative dispute resolution
If a dispute remains unresolved, the consumer may file a complaint with the Commission for Consumer Protection (KZP), www.kzp.bg, or turn to the relevant sectoral conciliation commission for out-of-court settlement. The list of conciliation commissions is published on the KZP website.
Contact
For questions about these terms, see the Contact page.