Returns and complaints
Right of withdrawal (14 days)
Under Bulgarian consumer protection law, you have the right to withdraw from your order within 14 days of receiving the goods, without stating a reason.
To exercise your right of withdrawal, send us the completed withdrawal form (below) by email or post. Goods should be returned in their original condition and packaging; return shipping costs are borne by the consumer unless agreed otherwise.
Standard withdrawal form
Complaints
If the goods you received are defective or don't match your order, contact us via the Contact page with your order number and a description of the issue. We handle complaints within 30 days as required by law.
Alternative dispute resolution
If a dispute cannot be resolved directly, you may file a complaint with the Commission for Consumer Protection (KZP), www.kzp.bg, or turn to the relevant sectoral conciliation commission. The list of conciliation commissions is published on the KZP website.